Customer success manager - Nordic

Adway careersCustomer success manager - Nordic

Customer success manager - Nordic

Do you want to be part of our journey?

This is an opportunity to join a fast-paced company and to work with some of the top corporations in the Nordics. This is a perfect position if you have a passion for tech, HR, and digitalization and want to spend your days building successful relationships!

About Adway 

Our mission is to make sure that the talent our customers look for is the talent they speak to, our purpose is to help recruiters spend time with the candidates rather than to spend time on finding them. With our software, we help our customers automate their job adverts on social media and job boards to attract both passive and active talent.

As a data-driven talent acquisition partner, Adway actively guides our customers in finding, connecting with, and converting talent efficiently and strengthening their unique employer brand. We get there by combining social media job advertising, automation, advanced machine learning software, and human expertise. We were founded in 2017 and have grown rapidly over the years with an increase in turnover of over 500%. We are still in an expansion phase with new offices in major markets across Europe!

About the Job  

As a Customer Success Manager at Adway you will work closely with our clients in the Nordics to understand their needs to drive the most value and impact out of our products. Your focus will be on building strong relationships and managing existing clients in Adway’s portfolio and work very closely with our key account manager for the specific clients. You will also work closely with our COO, data scientist, sales, and marketing team. You will be based at our office at Epicenter, right in the heart of Stockholm and be a part of our Stockholm team that currently consists of 6 amazing people, including our CEO!

Key responsibilities:  

  • Act as the main point of contact for all matters specific to assigned clients.
  • Develop a trusted advisor relationship with key client stakeholders.
  • Consult and train customers to leverage the best of Adway’s products to optimize the customers’ ROI. This includes that you will enhance clients' understanding of digital marketing and social media advertising.
  • Identify and grow opportunities within accounts and collaborate with our sales teams to ensure growth attainment.
  • Work together with our data scientist to analyse and report findings and results to our customers. You will also collect and analyse clients' feedback and present it internally.

About you - Characteristics and experiences

We are looking for someone who easily can understand the customers’ everyday life and has experienced the power of great customer relationships. You have passion for people, able to use your initiative, and willing to go the extra mile. You are a problem solver - someone who can turn a tricky situation into a positive outcome. You have the courage to challenge the current way of thinking and test new ideas and theories to drive business results.

  • Several years of customer success and account management work, preferably within HR, digital marketing, or media towards Nordic customers.
  • Driven by developing businesses based on a qualitative, consultative, and solution-oriented approach.
  • The ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
  • Strong customer-facing skills, able to pro-actively manage customer expectations, recognize customer needs, and adapt company capabilities to customers’ requirements.
  • Excellent written and verbal communication skills in Swedish and English.

We offer

At Adway we strive to have a caring and inspiring work environment where you are encouraged to be yourself. We believe in a culture that makes everyone feel appreciated, included, and the opportunity to challenge yesterday's ideas! We have got big goals, great people, and a culture that supports your success.

We also offer:  

  • An opportunity to be part of a fast-growing ScaleUp company with the freedom to fulfil your ideas and the opportunity to grow within the company.
  • The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
  • Leaders with long experience of building great companies.
  • Lots of social gatherings, afterworks and trips abroad.
  • Visits to our offices in Gothenburg, Poland, and London.

Does the role feel right? Then we look forward to your application - you are just a click away!

In this recruitment, we collaborate with Shahnoza Ibragimova at SalesOnly. For you as a candidate to get the best possible candidate experience, we humbly ask you to apply for the position in a first step and the responsible recruiter will contact you if you have a matching profile for the position. Under current circumstances, all interviews will take place via video - with a physical meeting with the company before employment. All applications and contacts are treated confidentially. SalesOnly may no longer receive, or handle applications received via email as this is contrary to the directives of the GDPR. For your application to be processed, you must submit your application via Apply here in the advertisement. 

Apply through this link: https://pnty-apply.ponty-system.se/salesonly?id=3330

Apply now

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PEOPLE

Sofia`s photo

Sofia Eriksson

HR and culture manager

"We empower each other to think outside the box, boost each other's strengths and have a lot of fun! If you’re ready to weigh in on ways to make us even better, you’ll love it at Adway."

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We’ve got giant goals, great people and a culture that supports your success. At Adway, we include everyone. Whether it’s to have fun, brainstorm big, or dream up what’s possible — we invest in our people, their progress, and their one-of-a-kind brand.

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