Are you a tech enthusiast social genius with a strive and passion to deliver first-class support to customers? Then you might be the perfect fit for our journey puzzle at Adway! We are now looking for our next support person who wants to join our fast-paced journey 🚀
Our mission is to make sure that the talent our customers look for is the talent they speak to, our purpose is to help recruiters spend time with the candidates rather than to spend time on finding them. With our software, we help our customer automize their job adverts on social media and job boards to attract both passive and active talent.
As our portfolio increases, we need to expand our operations team to continue to deliver high-class support for our clients. We're rapidly increasing the number of clients that are putting their trust in our product. Therefore, we are now looking for a new colleague to join us as First-line support!
Interesting! So, what will I do in this role then?
At Adway our main priority is to ensure that our customer gets the best support possible. Your goal is to ensure that Adway's client’s job adverts run smoothly and support them with the help they need to be a satisfied customer. There will also be administrative tasks related to onboarding new customers and optimizing existing accounts.
In this role, you will have responsibility for a broad range of tasks at our support department. This means that you represent Adway regarding all technical matters towards our customers and are responsible for handling support matters from our customers and partners. The technical matters are of varying difficulty and scope, which offers you to develop your problem-solving ability.
This is a coordinating role and involves communication with the market and the development department. It is therefore important that you have good communication and social skills and value teamwork.
Furthermore, you will:
Make sure that our customer and partners job adverts are published and run flawlessly
Make changes to our customers' configurations
Administer changes to new technical implementations
Answer customer questions through email
Set up ad accounts and install tracking pixels.
Ensure that the content of the job adverts complies with existing policies and appeal blocked adverts in the ads networks
Part of your daily work will include ongoing dialogues with customers, users, and partners.
We believe that the ideal candidate has studied IT and/or have experience from something similar for at least one year. It is also a plus if you have worked with customer service/service professions and with different types of problem-solving. It’s important that you have an interest in learning IT and digital marketing and that you value working with problem-solving because a large part of your job duties will include this.
In order for you to succeed with us, we believe that you are service-oriented, accurate, and stress-resistant. You are a team player who likes to work in a group but also enjoys working independently. You thrive in an environment where we share knowledge with each other and are at the forefront of services and technology. You also like talking to people through chat and email and are personal in your communication.
What we value in you as an applicant:
You express yourself well in speech and writing in both Swedish and English
Curiosity and drive to want to improve processes and routines
An ability to quickly understand and identify technical problems and be solution-oriented.
Experience from support/helpdesk/service desk or technical support
It’s a merit if you have experience from the following:
Social media advertising
Understanding of digital tracking e.g. via Google or Facebook Analytics and how to install or assist in installing tracking pixels and set up a proper conversion funnel.
Facebook Business manager
Experience of working in the case management system Zendesk or similar
Understanding of Automation (preferably Marketing Automation).
Why should you join Adway?
At Adway we strive to have a caring and inspiring work environment where you are encouraged to be yourself. We believe in a culture that makes everyone feel appreciated, included, and the opportunity to challenge yesterday's ideas! We’ve got big goals, great people, and a culture that supports your success 💪💜🔥
We also offer:
We focus on your growth. We, therefore, offer Learning Fridays where you can spend the afternoon on your own projects and/or courses.
The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
Opportunity to work with continuous product development.
Become part of a positive, supportive and challenging culture
Visits to our offices in Stockholm, Poland, and London.
Lots of social gatherings, after works and trips abroad!
Does the role feel right? Then we look forward to your application - you are just a click away!
We are all about growth. With quick decision making and a team that cheers on the creative process, our ideas turn into reality fast.
LIVELY SOCIAL SCENE
Whether it’s an inspirational Wednesday spent learning new things, an after-work mini golf outing, or a kickoff trip abroad, our team knows how to keep growing, playing and having fun.
HIGH END WORK GEAR
From modernized offices to the latest equipment (Bose headphones, brand new Macbooks and smartphones), we give you the tools you need to succeed.
FULLY STACKED KITCHENS
We have a delicious and healthy selection of snacks and beverages and a daily onsite breakfast designed to boost your entire day.
AN AGILE, ADAPTABLE ORGANISATION
We’re a flat organisation with flexible work hours and the freedom to be nimble inthe name of productivity.
WORK WITH TOP BRANDS
Work with today’s biggest and best global brands and grow alongside greatness.
HEALTH & WELLNESS INCENTIVES
A healthy team is a happy team! Company-wide reimbursements for gym memberships, massages and wellness activities help you put your health first.
As members of the InnovX Accelerator, we collaborate with some of the industry’s most revolutionary scaleups - from ADfenix to Reducero, HUB28, Re:Nable, Beyond North and more.
The adway way
We’ve got giant goals, great people and a culture that supports your success. At Adway, we include everyone. Whether it’s to have fun, brainstorm big, or dream up what’s possible — we invest in our people, their progress, and their one-of-a-kind brand.
Build your personal brand
We invest heavily in your digital persona and help you get better reach and improve your professional impact. Let's show your talent!
BUILD YOUR PERSONAL BRAND
Sebastian JurellDirector of Sales - Nordics
Rohan DickinsonCountry Manager - UK
Sara DalsfeltSenior TA Advisor
We refuse to believe that what we did yesterday will be good enough tomorrow. At Adway, the only constant is change. By disrupting the status quo, we grow.
Sharing our progress is the energy that moves things forward! We put our passion and ideas first and let them lead the way.
If there’s one thing we know how to do at Adway, it’s SHOW HEART! We prioritize work and play, and love to show others why we’re better together.